Purchased a vehicle with excellent customer service from Blake & RC. Blake made the purchase as stress free as possible & answered questions in a timely fashion. RC made the financial part of the purchase as pleasant as possible. Thank you everyone at Santa Margarita Ford.
Robbie Moore and Dave Franco were great! Couldn't be happier with my dealership experience.Both Robbie and Dave went out of their way to make sure we were happy.
Had a terrific experience. Freddy was my service advisor, and he would always keep me in the loop by contacting me on the phone. Went previously to a Ford dealership in Tustin, these guys are way more professional and courteous. No issues, my new go to Ford dealer.
Very professional, clear on the details. Shervin was super to work with, his demeanor & approach to our convos and decisions was very well done.
I have been coming to RSM Ford for service for quite awhile. Duane Litz is fabulous and takes care of me. I appreciate his professionalism.
Excellent sales and service!
Great and courteous service. Awesome communication system. They keep you updated every step of the way. Yes, they are a bit more expensive than other shops but, quality does have a price and when you have an oldie but goody like mine, you want only the experts to take care of her!
Dropped off my car this morning at 7:40 they just drove it to my house to drop it off it’s 3 o’clock they did a full synthetic oil change and 100,000 mile tuneup including Throttlebody cleaning fuel injection flush coolant flush upper intake manifold gasket replacement spark plugs coil boots etc. I didn’t even have to get out of my car when I dropped it off someone ran out grab my information asked if I needed a ride home and when I told him I couldn’t pick it up because my wife was working they sent someone to drive ...
Santa Margarita Ford dealership is truly amazing. The entire staff is professional and friendly. I purchased my Raptor from SM Ford and Eric Habermehl the Sales Manager, Sales Associate Skye Saab and Ramon RC Cabral the Finance Manager truly made it the best vehicle purchase experience that I've ever had. It was the most relaxing vehicle purchase that I've ever made and I've purchased numerous vehicles in my lifetime. The entire dealership staff is professional and friendly and very acomidating to the customer needs. So if your researching dealerships to purchase a vehicle and to service your ...
This is the best customer service I’ve ever had ... absolutely true professionals, and make you feel like a valued customer. Semper Fi, Carlos Aguilera USMC SgtMaj
Our service manager, Miguel Aparicio is always incredible. He is very personable, up-beat, knowledgable, professional, and keeps us well in the loop through every step of the process. We have a service warranty on our Ford Flex and Miguel helps us to make sure we get every bit of value out of it that we need.
Everything at RSM Ford has been good.
Friendly, Fair, Fast Santa Margarita Ford was the best car buying experience my wife and I have ever had. Thank you
VERY PROFESSIONAL AND KNOWING!!
As always, my service was great. They really take care of you here!
The staff took great care of my wife and I. So much so I went to the fleet department after i signed for my new car and started the process to buy 3 vehicles for my work. Big THANK YOU to Skye and Robbie!
I have dealt with tons of car dealerships for a little over 20 years. This is the first one I have loved. From service to sales, it has been a pleasure dealing with and they’ve earned customers for life from myself and my family.
I had my first service on my Ford Escape 2020. My service rep is Duane Litz. He got my car in right away and it was done under the estimated time. When I picked my car up it was washed and cleaned and looks brand new. Also I was having some issues on how to work some of the features on the car. So one of the reps name George sat in the car with me explained everything. The next day I had an issue with the hood on my car with some marks that were not their fault but mine. ...
I had a very positive experience. They follow up, as good sales people do, but they don't keep pressing you so I didn't feel pressure. They led with good terms, rather than a "quote high, watch them buy" mentality, and I felt good about the terms I agreed to. They gave me space to look at and consider different options, rather than direct me in any way. Everyone was courteous and responsive. Getting in and out with my new car was stress-free and didn't take a ton of time. I would definitely recommend this dealership ...
Go see Tony & Dan!!
Me and my husband had an amazing car buying experience here! Blake helped us find the perfect car. We definitely recommend working with him! He made the whole process so seamless and stress free. RC in finance also did a great job processing the paperwork and was really patient throughout the transaction!
Sal Preciado was very easy to work with and did all he could to make sure my vehicle was serviced properly, for the least amount, and done on time!!
I ended up talking with Dan Hernandez about the best deals on the used lot. Then before I made it across the sales floor, there was a seemless handoff to Brandon. I felt like the most important guy in the store and Brandon basically sold me a car without "selling me" on a car. I NEVER buy a car on the first visit to a dealership, but somehow I did this time, with zero buyers remorse. That sale would have normally not happened on that night. Big ups to Dan and ESPECIALLY Brandon.
Dan Hernandez is the absolute most informed sales person I've met. Devoted plenty of time to explain my new truck. This is now the 4th vehicle purchase at Santa Margarita Ford and have worked with Dan on each time.
Santa Margarita Ford was great. Made an appointment for service online. Dropped off my F-150 just to get checked out before a lot of planned driving. Everything was great!
Went in for a simple oil change and the Service Dept was terrific! Helpful, friendly, great experience! I’ll be back, thanks Santa Margarita team!
One of the easiest and stress free car buying experience I have ever had. I spoke with Shervin Hashemi and discussed what I was looking for and could afford and he had it ready to test drive when I arrived. After the test drive I was introduced to Jeff the sales Mgr. and Dave in finance. Everything was done quickly, professionally and hassle free.
Experience overall was good, my first new car in the US and I fell for some fees I should't had to pay. Staff is friendly and helpful. My only problem was not to have done the homework before stopping in, it wasn't a rip off but I could still save around 3-4K. I think if you get yourself informed before stopping by you would get awesome service and a nice deal!
The newer used vehicles are extremely well priced and in excellent condition. Most are also certified pre owned and very clean. They had many different colors and models of each used vehicle which made it easier to shop.
Bobbie was our salesman, he was amazing! Patient, professional and very friendly. Not to mention his 22 years of service. Thank you for that! Our next car purchase we will definitely back to see Bobbie.
Robbie (my salesman), and his team made my buying experience a pleasure. I told Robbie what I was looking for, he had options ready at his and neighboring dealers. we made a deal (including trade-in) and they were straight forward and honest all the way. Well Done!
This was my first new car purchase, and Scott made it a wonderful experience. He encouraged me to take my time in my decision so I made sure I was confident in my purchase. He was very helpful and knowledgeable of the Ford products. He was always available when I needed him.
We purchased our 3rd vehicle from Santa Margarita Ford. Always easy to work with. We always use Drazen as our sales guy. He is knowleagable about the vehicles, the features and price points. Not pushy, really focused on getting you the vehicle that best suits your needs and budget. The sales process is quick, they know you are wanting to get in and out.
Always go to #1 First! I've dealt with 3 other O.C. Ford dealers and then found Santa Margarita Ford. Whenever we are looking for used, fleet or new vehicles, we ALWAYS go to SMF. Our first Ford was 1973 and now on our 13th Ford, last week, we have a working knowledge of OC dealerships. Dakotah was professional, listened to want we wanted and why, selected a few cars to look at, and we purchased a beautiful 2017 XLT Ford Explorer. Her name is "Miss Daisy" and she arrived on the truck 3 hours before I arrived. Dakotah, our salesman, is ...
As always the experience of purchasing a new car with Peter is excellent. He makes it painless and I have used him for the past 9 years. Have purchased three cars and he is always the same perfect. I couldn't expect anything more than what he delivers..
There was a world wide shortage of Fords new T150 Cargo Vans.. Tom pulled out his bag of tricks, and procured one that I needed. I got a great deal, no hassle, and a Great Van! Great job Tom Glockner of RSM Ford!
This is the 4th car I have purchased from Santa Margarita Ford. Each time the experience has been the same. Outstanding. Scott Delabar was our salesman as he was in the previous 3 times. The experience is always the same , I got the car I wanted at a fair price with friendly and professional assistance. I highly recommend this dealership and Scott.
My Family purchased a used Ford C-MAX Energi - great experience (and great car, so far). I appreciate when on-line shopping for a used vehicle that Santa Margarita Ford shares the original MSRP sticker along with the current pictures and description - contains all options & features and makes for easier analysis. Between family members - I think we have purchased a half dozen cars from SM Ford over the years. I might need another one in 2018. Sales Representative - Robbie Moore took great care of us the last few years. Thanks!
I just bought a used Honda CRV, and the entire process was a great experience. My salesman, David Olender, was VERY helpful and not overbearing. I think I got a great deal on a pristine vehicle. It is the 2nd used car I have purchased at Santa Margarita Ford. The first car was a Chrysler PT Cruiser that I got 13 years ago. It was also a great ride. I would HIGHLY recommend this dealer to anyone looking for a car, and I look forward to doing business with Mr. Olender again !
This was the best experience we have ever had buying a car from a dealership! Highly recommended, friendly and professional staff. Would definitely deal with again. Two thumbs up!
Tony Merten handles all our fleet needs from sales to service. Nice having a go to guy. Thank You very much to Tony and the fleet team
Scott at Santa Margarita Ford was the reason I bought a car there. He went above and beyond in making sure we got the right car. Best experience I have ever had.
Great Experience end to end! They have a nice play room for the kids to occupy the little ones while we finalized the deal. Robbie Moore was great to work with and his no hassle sales style made it a very pleasant experience. This is the second F150 I've purchased from Santa Margarita Ford and plan on making a visit for my next one!
Over the course of my lifetime I have purchased or leased 5 Ford vehicles, My experience with Rancho Santa Margarita Ford was very different from the others. The first thing that comes to mind is they were more interested in my needs. I was also impressed with their technical knowledge the vehicle as well how this technology benefits me, the driver. The deal that was made surpassed my expectations and the service I have received was phenomenal. To Mike Blumenthal, and the entire staff at Rancho Santa Margarita Ford, thank you for treating me with dignity and respect. Lord willing, I ...
This dealership is VERY impressive. There was no pressure, just courteous service with salespeople who know the product and are there to help (even on their day off).
I have purchased two vehicles from them and use their service department for regular maintenance. Everyone is exceptional and very professional. Robbie Moore is wonderful to work with and will go beyond the call of duty to make sure you are very happy when you leave the dealership. I highly recommend RSM Ford to everyone! Fantastic experience!
Such an amazingly great experience! Personal attention and warm friendly service. Santa Margarita Ford goes above and beyond. Thank you Robbie and Dave for your coordination and execution of our Toyota Sequoia trade-in for this impressive 2017 Ford Explorer Sport. Love it! You guys are the best.
I have a 2012 Ford Edge. Soon after I bought it, I started smelling burnt oil from the car. I brought it to a Ford Dealer in Costa Mesa CA and after multiple assurances that it was fixed, the smell continued. Once the car was out of warrantee (3 years but only 16k miles) I noted and issues with the power steering (in addition to the returning smell of burnt oil). I was told that the power steering unit was leaking oil but they could not say it was the cause of the smell they attempted to fix three time in the ...
I needed a new work van and couldn't have asked for a greater Sales Experience that I had with Tony Merten at Santa Margarita Ford. He was professional and easy to work with throughout the whole experience. This is my second van purchase from Santa Margarita Ford...they make it easy! Thanks again Tony!
Since opening, our strategy has always been to take care of our customers, employees, and community. We understand people don’t like the car buying process. It can be too long and uncomfortable. It lacks transparency. We get it! This is why we work hard every day to be different. Our new & used Ford Dealership proudly serves residents in Rancho Santa Margarita, Mission Viejo, Ladera Ranch, Lake Forest, Cota De Caza, and Trabuco Canyon since 1997. We’re convenient, competitive, and right here in your backyard.
Santa Margarita Ford offers a great selection of new and used Ford Trucks and SUVs. Shop our extensive selection of Ford Ecosport, Ford Escape, Ford Explorer, Ford Edge, Ford Bronco, Ford Mustang Mach-E, Ford Mustang, Ford Expedition, F150, and F250 models to all of Mission Viejo, Anaheim, Ladera Ranch, Lake Forest, Cota De Caza, and Trabuco Canyon. Browse our inventory to find your next vehicle today.
Santa Margarita Ford also offers a great selection of Used and Certified pre-owned Ford Trucks and SUVs, including other well-known used brands. We are competitively priced, take a look at our used vehicle specials, and find the used car or truck to fit your needs.
Santa Margarita Ford, we strive to get you the best deal. Whether you are buying or leasing a Ford, we are here to help make your car buying experience simple and fun! We’ll help find you the deal that fits your budget!
At Santa Margarita Ford, we are always proud to serve our customers. We offer a full-scale Service Center and OEM parts department near Rancho Santa Margarita, Mission Viejo, Ladera Ranch, Lake Forest, Cota De Caza, and Trabuco Canyon. We provide same-day service on Oil change, brake service, fluid service, and much more for your Ford vehicle. Schedule your appointment today!