Suggesting to dress well and maintain a high-profile appearance. The salesperson was friendly and knowledgeable, but didn’t allow me to test drive the Raptor. They wanted to complete all the paperwork before the test drive, which refused. In the end, I bought a Ford from another dealership—though, looking back, I regret not getting that Raptor. It really was a great truck.

Jorge was the service adviser and he was great. Did all of the work needed and kept us informed of everything.

I was in the market for a new SUV and found a few that I liked at Santa Margarita Ford. Wyatt helped me through the whole process, he was extremely helpful and patient. He lined up cars for me to test drive and found pretty much everything I was looking for in my new SUV. Once we found the right car Dave in finance helped me the rest of the way. My whole experience at S.M. Ford was excellent.

My husband and I had an outstanding experience at Santa Margarita Ford! Our salesperson, Vinny, was incredibly helpful—he answered all of our questions and secured the best deal on our vehicle. We also had the pleasure of working with Robbie and Shervin, who were amazing. Prior to visiting the Ford dealership, we stopped by Santa Margarita Toyota and unfortunately had a very disappointing experience. The difference between the two was night and day. You can truly feel the personal touch and care that comes from Santa Margarita Ford being a family-owned dealership. I highly recommend getting a Ford just for the opportunity to work with this fantastic team!

Jay was helpful and courteous. He proactively reached out to ensure I was up to date on the repairs and timetable

I had a great experience buying my car here! Joseph, Nicholas, and the Finance Manager were all super helpful throughout the entire process. They made everything easy, fast, and stress-free. I’ve bought a few cars in my life, but this was by far the quickest and smoothest one yet. They were completely transparent, didn’t try to upsell me anything, and really respected my time. I would absolutely recommend anyone looking for a car to check this place out!

I appreciate Ron's help and guidance with multiple vehicles I have purchased and look forward to our continued relationship!

Wow, just wow. I did not buy my bronco from Santa Margarita Ford because they were not really on my radar. But when I was trying to buy a part today (Friday) and I couldn’t get anyone to answer the phone at Tuttle Irvine for probably 1/2 an hour, I tried SM Ford. Spoke to one great guy in parts whose name I don’t recall. I wish I did. He was super nice. He was just about to leave for the day but he referred me to one of his coworkers Justin if I stopped by. So on a Friday I get there at about 530 and Justin probably spent a half an hour digging through to try and find the specific little tiny part I needed. Amazing service. Compare and contrast with Tuttle, where I called probably six times just trying to find out when the parts department closed. Phone just kept ringing. Finally I called sales (twice) because I knew they would answer the phone (gotta keep the $ coming in), and each time I simply asked them how long the parts department was open, two separate guys each said they would check and then sent my call to voicemail. Unbelievable. SM gets my business from now on. One small exception for Tuttle - Just before I left for SM I made one last try to Tuttle and I was able to reach Hector in parts. He was just about to leave and suggested I come back another day to talk to him. I’ve dealt with Hector before and he is a good guy. But otherwise their process is subpar. I’m adding onto the above text from about three weeks ago. Friday I brought my car in on a warranty issue and Jorge helped me. Again just superb service. Turns out the off-road shop that installed the coilovers on my bronco did not Notice the top strut nut was not tightenedand it was causing clunking. Thank you again Santa Margarita Ford and Jorge.

Fair pricing. No pressure. Great service.

One of the few car dealerships I highly recommend! Though I did not purchase from this time, because the dealer that had the car I wanted would not dealer trade them for it, the service I received from my sales rep Eric White was above and beyond. Eric worked hard to try and accommodate my needs and was very professional throughout the process. I highly recommend Eric and Santa Margarita Ford!

Always a great experience at RSM Ford. Miguel has been our (late husband and l) service rep for many years. I truly appreciate his professionalism and sincerity.