First-rate

BEST EXPERIENCE EVER!! Sal in the Service Dept provided over & beyond expected service. Friendly, positive, professional service with a smile. Clean atmosphere. Great energy & vibes. Thank you Sal & Team for getting the vehicle data computer updated and smogged. I appreciate ALL your help & time.

Great service and Jacob Wu was very helpful as the service agent.

Miguel and Sal are both amazing service advisors. I always feel like the Santa Margarita team do everything they can to solve problems and take ownership even if it’s outside their scope of work. Amazing dealership to have your vehicle serviced!

Battery was dead in my 2015 fusion. Got jumped by AAA who did not have a battery for it. Drive it to dealership on Sunday and dropped it off in their after hours service. Service advisor called be by 7:30 Monday morning to tell me they would have it done by noon.

Excellent service and fast

I have been using this dealership for service for 10+ years. They are great to deal with. My account manager, Jonathon is awesome. He seems to always go over and above to be sure my visits go smoothly and that I know what needs to be done

Always a good experience with the Service team

Great service, very courteous staff. I stopped taking my truck to Capo Ford because their staff was rude and couldn’t be bothered with my business. I brought my Fusion in a few months ago and they took care of me the same day with no appointment. This time, I was late getting my truck to them, but they still got it back to me by mid afternoon. I also asked for a price on some parts and they were cheaper than Capo Ford as well. I won’t take my Fords anywhere else.

Helpful staff, no pressure tactics. Able to complete my transaction with minimal stress added. Would recommend trying this dealership to anyone searching for a Ford vehicle.

I’ve been going to this dealership for 20 plus years and have always received the absolute best care for my vehicles…sales and service. Always nice to be recognized and served with top notch service.

Excellent service! I was Ubered Home and back to pick up my car when it was finished! Always taken care of and given the best quality service.

It's strange times with supply chain issues for parts. SM Ford has done their best to keep me informed of what's been fixed, what's on back order and has provided a loaner car in the interim. Good people doing their best in uncertain times. I appreciate them.

Good communication, fast service, no hassle!

Got EXPRESS Service for my 2017 Mustang. Very FAST and efficient! 👍👍👍👍👍 Total PROFESSIONALISM from all RSM FORD employees.

Arvin and Shervin are awesome! They helped me get my new Ford Maverick. I couldn't be any happier.

great service and friendly staff

Service writers were nice and friendly, corrected warranty issues with no charge to me, provided transportation back home.

Clare was very helpful. She kept me informed & listen to me. She also arranged for me to get home & back.

Easy deal and fantastic car. Glad to have a Ford dealer in the neighborhood.

The sales person, I didn't get his name, was courteous, kind, professional and went way beyond servicing my car. I even received a free car wash, which I was not expecting. I will definitely be back for any car service needs.

Great customer service and all very professional. My number one choice for having any work done

Salvador Preciado did a great job and made it super easy for me to understand the car issues!!

SM Ford's staff are very friendly and were able to provide me with a competitive price on my new vehicle. I would definitely consider them for future purchases.

Clare and the whole Team at Santa Margarita Ford is great!! Always respectful, helpful, and fast. We use to take our vehicles to a dealership that was closer but when we had a minor issue about a repair and needed them to recheck something they completely ignored me. That's why I will drive a little longer to get this kind of service!!! It's worth it!!!