Second vehicle I have purchased from Tony Merten. He is absolutely the best. Got the job done with no BS or problems.

Great dealership. Took excellent care of my wife and daughter for their cars. Highly recommended dealership

As always. Amazing Customer Service by the Service Department. Miguel is always above and Beyond.

Hands down the BEST dealership I’ve ever been to. The staff made buying a new car stress-free and super fast! Everyone was very knowledgeable and customer service was outstanding! Shout out to Robbie (the manager) who helped us every step of the way. If you’re looking to purchase a car- Robbie is your man!

I’ve tried a couple Ford dealerships in the area and this is the best by far. Highly recommend

The rsm service dept took care of my 2013 water pump issue in good time and as quoted. It was tough job due to the design, and overall I feel the price was fair and the service good

Always the best customer service, no cold sales pressure. They are only there to help and always easy going friendly and professional. I own a lemon "certified" but I love the car and they keep taking care of it. Even wash it before I pick it up. They are the only reason I'm keeping the car. I will trade it in there when I'm ready. Used, new they just take care of you.

Fast and efficient service is the only way to describe Duane Litz and staff at Santa Margarita Ford. Thanks for staying on top of my service needs,

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I've been bringing my trucks to SMF for service for 17 years. I bought my last truck there 12.5 years ago and was given a great deal on a custom ordered truck. I just took delivery on my new truck that I ordered before the chip shortage. They agreed to a very favorable deal for me when I ordered it and honored that deal when it finally came in even in light of the very different situation surrounding new car availability. Duane in service and Robbie in sales are top notch.

Got a great deal on a car. Enjoyed the experience and the salesmen was very helpful.

Great experience in acquiring a new 2021 Ford Ranger. Pretty much the whole process was done online and once I made a decision I test drove the vehicle and signed all the paperwork and drove off in a new Ford Ranger in 30 minutes.

My son got his first vehicle, a 2021 Ford Ranger at Santa Margarita Ford thanks to Your outstanding salesperson Cameron Jones!!! He was fantastic! Great customer service!!! We will be seeing him again when it’s time for a new Ford!

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Majority of purchase was done online. Less than 2 hours in the dealership to pick-up. Original purchase price quoted, payment amount, and trade-in offer didn't change 1 penny! Friendly staff, clean and modern dealership. I drove almost 60 miles from Los Angeles to Rancho Santa Margarita Ford to purchase my vehicle. Due to the industry-wide shortage of vehicles, dealerships are marking-up MSRPs and charging for dealer installed add-ons. RSMF only had a minimal mark-up and no add-ons! For an example, I wrote Huntington Beach Ford regarding basically the same truck and was quoted a $10,000 markup and had some add-ons to put it $12,000 ...

This dealerships service department is exceptional. They deliver quality work, they keep you well informed.

This was the best car buying experience I’ve ever had! Shervin was a pleasure to work with! A day prior we had attempted to purchase a vehicle at another dealership, the process was horrible and definitely felt like we were getting swindled. Luckily we walked away and 12 hours later found the exact same vehicle at Santa Margarita Ford. Shervin responded within minutes of my inquiry and did everything he could to ensure we were getting what we wanted. He made the process easy, even while dealing with my husband who can be a little overwhelming at times. The process ...

Had a great experience here. Working with Shervin made everything so easy. Got exactly what I wanted for a reasonable price and had one of the easiest and best car buying experiences I have ever had. Would recommend, 10/10

Brought my 2016 Explorer in for servicing for a second time to RSM Ford. My vehicle was overheating on a recent trip to Arizona and it was discovered a grill shutter and motor were bad, causing a restriction to the airflow. My Service Tech Sal Preciado called and advised the part was not covered under my premium Ford Extended Warrantee Plan. Not satisfied with Ford's response, I contacted the Prior Approval Dept of Ford and pleaded my case. Ford advised the part may be considered "Potentially Covered" but needed the Service Tech to make contact and provide added ...

Duane and Jonathan are an absolute awesome team!

Santa Margarita Ford has been my choice for service on my Explorer since moving to Mission Viejo 4 years ago. They have always immediately respond to all my needs and are quick to get repairs/services done in a timely fashion. Their service department is always happy to assist you in a professional manner.

They were very efficient with dealing with my service request. The person that initially assisted me was not my service rep but another rep. It seemed to me that they try and help out one another to deliver the highest quality of service. My service request was handled quickly and I was able to enjoy my day. Thank you

Great customer service, Blake Williamson was awesome! Dave Franco, Finance Manager got me in and out. I will purchase from Santa Margarita Ford. Well done Team SM Ford!!! Thank you!

I always get awesome service from Miguel. He keeps me informed throughout the entire process. From drop off to pick hp. Thank you Miguel.

What a great experience we had yesterday at Santa Margarita Ford! All the people we worked with were professionals who know the products and made the decision to lease (as opposed to "buying") easy and fun. We came after we struck out at Carmax (too many people, too few cars) we left Carmax drained and frustrated, got back in our car, and started looking online for the car we really wanted (we were thinking a recent model Ford Edge) anyway, we found a listing on the SMF website that interested us - we went there, and we're ...