I purchased from out of town (Phx), and Eric was an absolute pro from beginning to end. I cannot say enough about how easy and painless my experience was. Will look to do business with SM Ford again in the future.

The service department is easy to schedule with (online, over the phone, or through the FordPass app) and always takes great care of me and my vehicle. They are extremely professional and accommodating to scheduling and pricing concerns as they come up. I've been going to RSM Ford for years and will be doing so for a long time to come.

Excellent customer service. Helpful friendly staff. They take great care of my Convertible Mustang. They keep my car tuned up and safe for me to drive. Thank you Rancho Santa Margarita Ford!

SMF did a great job keeping me informed about progress on the service of my truck. Offered a loaner and after hours dropoff and pickup.

The crew at RSM Ford Fleet repair do a great job getting my mobile grooming van back on the road again quickly and running smoothly… they have gotten me out of a pinch on several occasions and I appreciate all their hard work over there. I would highly recommend them for service vehicle maintenance and repair work.

Miguel and Claire are fantastic. They are very professional, thorough, affable, and knowledgeable. Although the dealership is out of my way. It’s worth the drive to receive the excellent service Miguel and Claire provide. I highly recommend Santa Margarita Ford.

This was my first experience and it was great. The young man, Salvador who helped me was pleasant and knowledgeable. I listened to his recommendations and he even enrolled me for a rebate that I knew nothing about. The service was timely and I will return without hesitation. Thank you Salvador and Santa Margarita Ford.

Good service. Finished on time. Kept me informed. Tire price comparable to tire stores. Freddie is an excellent service writer.

I had an amazing experience leasing a Bronco, all thanks to Blake. He was incredibly helpful and made the entire process smooth and stress-free. Blake's knowledge and professionalism were evident from the start, and he went above and beyond to ensure I got the best deal possible. I'm thrilled with my new Bronco and couldn't have asked for a better leasing experience. Highly recommend Blake for anyone looking to lease/buying a vehicle!

friendly and efficient

The construction is confusing things a bit as I saw the "Parking Here " sign and parked in the construction site entrance! Minor error corrected immediately by Freddie.

Christian was so helpful & knowledgeable! He helped me pick the best car for me. Highly recommend this dealership!

Very nice people , did a great job working the best deal for me . Christopher and Nick were fantastic. Patient and eager too help me get the best deal and car I loved . Very knowledgeable on the cars . Loved these guys I’m telling all my friends to go here to see Christopher

Fredy (service advisor) is AMAZING!! He is very thorough and has great customer service. He kept me up to date on both services and answered all of my questions. He goes above and beyond for customers and assisted me with rides to and from work. Thank you Fredy for a great/smooth experience. I will refer people here based off of my experience with him. I greatly appreciate you!!

Great experience, quick service and Clare was very helpful and pleasant!

All of the staff was super friendly and helpful. Our salesman, Rene, was very patient considering I pick apart every detail due to. ad experiences in the past. Sorry if I seemed like I didn't trust you! This is a family dealership and they keep their customer service tip top so that they have return customers for life! Shervin, in finance, was very upfront on everything and what they offered. He gave me a good deal and was also very patient. Great experience!

This dealership is great! You gotta read my rather lengthy but good esperience. Matt in sales is exceptional. Online I built the truck that I wanted. Matt received my build and found a truck that happened to be destined to Santa Margarita Ford to my exact specification with a couple additional packages. It turned out that those new packages only added $1,800 to my cost becasue of Ford's discounts that accompany them. He called me a few days later when the truck arrived and I drove out with it on the same day. BTW the dealership also took my old truck as the down payment honoring the purchase agreement that I received from CarMax; that was so convenient. I have to mention others such as Erik and Dave that were I'm sure very instrumental in making things progress so smoothly. If you need a truck go see them because they have lots. I purchased the protective paint coat and a spray on bedliner that had to be applied later. Kelsy called me to schedule the day and time and those two items were completed in two days. I was pleasantly surprised when I discovered that the bed liner is a Rhino spray on bedliner as I had that on my previous truck with fantastic durability experience.

Great and responsive team

Thank you Miguel for going the extra mile with my vehicle service.

Excellent service.

Great experience working with Clare in the Service Department. She is very knowledgeable, professional, and friendly. Clare is an excellent service advisor who takes pride in her work and has a sincere interest in customers.

Never had a bad experience at Santa Margarita Ford, and yesterday’s 5K service for my 2023 F-150 was no different. Easy appointment to book, my truck was done as a waiter, I always double check for leaks, oil residue and level on the dipstick- spot on. My advisor Clare was professional, answered all my questions and I highly recommend RSM Ford. They’ve maintained my previous 2003 Cobra as well as my 2006 F-150 as well. Thank you!

Tony Merten is the best!

I’ve been to other Ford dealerships and the service department at Santa Margarita Ford is truly superior. I always ask for Fredy Campos, and he is alway great about keeping me updated on my car, answers questions patiently and is just all around a very nice, helpful person. The other men and women in the service dept are always friendly and helpful when Fredy isn’t available. I will be a customer of Santa Margarita Ford for life

Great service