Brought my 2016 Explorer in for servicing for a second time to RSM Ford. My vehicle was overheating on a recent trip to Arizona and it was discovered a grill shutter and motor were bad, causing a restriction to the airflow. My Service Tech Sal Preciado called and advised the part was not covered under my premium Ford Extended Warrantee Plan. Not satisfied with Ford's response, I contacted the Prior Approval Dept of Ford and pleaded my case. Ford advised the part may be considered "Potentially Covered" but needed the Service Tech to make contact and provide added ...

Duane and Jonathan are an absolute awesome team!

They were very efficient with dealing with my service request. The person that initially assisted me was not my service rep but another rep. It seemed to me that they try and help out one another to deliver the highest quality of service. My service request was handled quickly and I was able to enjoy my day. Thank you

Great customer service, Blake Williamson was awesome! Dave Franco, Finance Manager got me in and out. I will purchase from Santa Margarita Ford. Well done Team SM Ford!!! Thank you!

I always get awesome service from Miguel. He keeps me informed throughout the entire process. From drop off to pick hp. Thank you Miguel.

What a great experience we had yesterday at Santa Margarita Ford! All the people we worked with were professionals who know the products and made the decision to lease (as opposed to "buying") easy and fun. We came after we struck out at Carmax (too many people, too few cars) we left Carmax drained and frustrated, got back in our car, and started looking online for the car we really wanted (we were thinking a recent model Ford Edge) anyway, we found a listing on the SMF website that interested us - we went there, and we're ...

On my visit your service advisor Miguel was helpful, knowledgeable and personable. Very happy with the service department at Santa Margarita Ford. Keep up the good job!

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Excelente servicio Gracias a Miguel Aparicio por ser tan amable y aclarar mis dudas en cuanto a las necesidades de mi auto.

Miguel was extremely helpful! Problems solved!!

Miguel was awesome! He solved the problem, made sure I was kept informed of any progress, and helped me navigate my extended warranty. This dealership has never disappointed me. Everyone has always been honest and helpful. Thanks again Miguel!

We had such an amazing experience at RSM Ford. Robbie and Jeremy were great and friendly. Would highly recommend.

I purchased a pre-owned Ford Escape and had a wonderful experience. I would recommend this dealership in a heart beat. They gave me a great price on my trade in.

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I have always had a positive experience at Santa Margarita Ford, from purchase of my car to the service department.

It couldn’t have done better. Thank you to Jeremy Cohen !

friendly staff that is dedicated to the customer experience. every time I take my Expedition in for service I am never disappointment. Thanks Duane and Miguel. You guys rock!

Unbelievable service and complete satisfaction! Do not shop ANYWHERE else for your next Ford. Inventory is strong even when other dealers are struggling, and the attention you will receive is second to none. Thank you Santa Margarita Ford for making my childhood dream come true with the purchase of my Mach 1!

Friendly Environment, Eric was very service oriented. The sales mgr. got to the point of the deal fast. Accommodating when he could be. All in all a good experience! I would recommend friends and family to the dealership

Best Dealership I have purchased a vehicle from. Strait shooters, no games, no gimmicks, no added dealer markup or added accessories to raise the price. Number 1 Ford Dealership in So California!

It was as good a car buying experience as one can have. Robbie and his sales team were not pushy and presented the facts fast and efficiently. I would definitely recommend Santa Margarita Ford to my family and friends. I will be reaching out to Robbie for my next Ford purchase. Thanks Robbie!

They called and set up my service appointment. Once there, the made it super easy and very professional. This is how customers should be appreciated and dealt with. They are my dealership from now on.

Great customer service and excellent maintenance department.