Gina and Robbie were so friendly and accommodating! Made the process of buying efficient and friendly. Thank you!

I intended to redeem FordPass points to get a full service oil change. For reasons unrelated to Ford Rancho Santa Margarita ("RSM"), all of my eligible points were not reflected on my account and the available points were insufficient to cover the full service. Amy and Juvi were very responsive and helpful in guiding me to how I might be able to expedite getting the additional points to post. When that didn't work, Andy was very helpful in offering to do what he could with the points I did have, sufficient to at least get the most critical work completed. Andy also helped me understand approximately how many more miles I could safely drive after my vehicle's oil change alert notification came on. That helped me plan with peace of mind. After I arrived at the dealership, Jay tried for some time (around the lunch hour no less) to help resolve the points issue but unfortunately the same issue persisted. I was pleasantly surprised when Jay agreed to do the full service oil change nonetheless. It was also a great help to be productive at home while Ford RSM worked on my vehicle because Jay arranged a complimentary round trip Lyft including gratuities so I didn't have to wait at the dealership. Jay was also great about notifying me when the vehicle was ready for pickup but not dispatching the Lyft driver until I was ready to be picked up. Jay even offered to add a complimentary wash of my vehicle. Jay went above and beyond many times in many ways. I was happy to praise him to his boss and here, as well as the rest of the team above. I also told a friend of mine who has an F150 about Ford RSM. Thanks again to Ford RSM! Keep up the great work!

Friendly Professional service and staff throughout the Dealership. Thank you Miguel for all your help, making the service on my car , a simple and problem- free process!

Great service and very knowledgable staff !!

As always they put the customer first! Thats why I will continue being a loyal customer!!!

Bryan Richardson was awesome. No B.S.. No up-selling. No ridiculous dealer add-ons. Got the Truck I wanted at a fair price. Agreed on the price, finance and that was it. Best dealership experience I've had.

Jorge was terrific!

Been having issues with my 2022 powerboost EV hybrid battery twice now.. Kills the vehicle and will not start until it sits for 35 to 45 minutes. It was in the shop both times for a week and they hooked me up with a loaner vehicle hopefully after this second time they found the issue with Software-updates I’m hoping. Service took care of me with the loaner vehicle for the 6 days and took care of a couple recalls on the truck PCM update and rear axle bolts Great customer service from all involved.

Thank you for taking care of my sweet Maverick and me. I trust you all and appreciate you being there.

I had a great experience selling my used car to SM Ford. Mike Blumenthal gave me a "best case" offer over the phone yesterday that he honored today. The price was fair and the process was quick and easy without wasting time and energy on any games. It's nice to know there are a few car dealerships left that are transparent and honest. Thanks again Mike. Highly recommended!

My service advisor was courteous, timely and professional. I felt like he cared about me as a person.

Best car experience. I have purchased 4 vehicles in the last 8-years from Tony, who always makes the experience easy and gives me the best deal. Service is a pleasure as Miguel takes great care of me. Miguel always makes feel like a valued client; he's a big reason I keep buying my cars at SM Ford. I would not deal with anyone other than Miguel.

Great service! In and out same day, fixed everything I needed, made recommendations for future service repairs etc. without pressuring me to unnecessarily get things fixed now. Will continue to use for all my Ford F-150 service and would recommend to anyone.

Service managers are top flight

Supplied list of concerns to Sal Preciado my go to service advisor, he took care of everything on my list including a noting rattle in my dash. As well the rental/loaner car advisor was very supportive in getting me a loaner so I wouldn’t be unconvinced trying to find a rental car

Great customer service

Prompt and courteous service.

Robbie Moore is extremely helpful, patient and has the sales job nailed down. Very personable and no pressure at all. He will treat you right and play no games. We ended up going to another dealer that had some special inventory challenges and they were discounting more than RSM, but none the less he should be commended for doing his job very well!

Advisers Sal and Justin are great! No xx from them and straight to the point. They don’t push repairs and will tell you if something can wait. I drive from Corona to Santa Margarita Ford passing other Ford dealerships because of my comfort with these guys. Highly recommend!

Jorge is top-notch! Great responsiveness and quick service. Efficient as they come.

As a person knows car buying can be a very stressful situation. Santa Margarita Ford staff and especially sales consultant, Matthew Dobyns made my experience stress-free. Matthew answered all of my questions, listen to my concerns and was very knowledgeable and courteous. I will definitely tell my friends to go to Santa Margarita Ford if they’re looking for a new vehicle.

First time using pick up and delivery service at Santa Margarita Ford. The communication was incredible. Service advisor Jorge was top shelf. I own three Ford’s and a Lincoln. This is my go to service department moving forward for all my friends and family. I wish all car dealerships were as customer centric as these folks. They just get it!

Such a great experience!! I highly recommend taking your car to Santa Margarita Ford. I have been to a few different Ford dealers and they are by far the best!! Miguel is very helpful and had great communication with me while my vehicle was being worked on. 10/10 recommend!!

I had professional and very smooth buying experience with Santa Margarita Ford. This is at least my forth vehicle purchase with them. I would definitely recommend them!

Been waiting with Miguel in the service department for years in taking care of my Fords. Always great to work with. Efficient, keeps me up to date on the status of my car, and always looks out for me. Keeps me bringing my cars back.