Open Today Sales: 8 AM-7 PMOpen Today Service: 7 AM-6 PMOpen Today Parts: 7 AM-6 PMOpen Today Fleet Service Center: 6 AM-5 PM
Tony & Chris from the Commercial Sales Department make this an amazing dealership!
Professional, trustworthy, and courteous. Always a pleasure.
Freddy Campose was very professional. I had a commitment that could have been impacted by the estimated service completion time. Freddy was able to help and get everything done earlier then the estimate.
My wife and I had a great experience purchasing a Ford Explorer Timberline on December 28, 2021. Nick Troy (car salesman) and Sharvin (finance) made the entire process pleasant. We couldn’t have asked for better service!
5 starts for great customer service, quality in vehicles, and such a smooth and easy transaction. I will be back for my next car. Meehow "Salesman" was an excellent help!
I HAVE A 2016 EXPLORER THAT I BOUGHT HERE AND HAVE HAD SERVICED HERE. EVERYTHING WAS GREAT. MIGUEL IN SERVICE HAS DONE AN EXCEPTIONAL JOB AS WELL AS ALL THE OTHERS
We ordered a 2021 bronco like a lot of people about 1 1/2 years ago And Blake kept us up-to-date on when it was going to arrive. It arrived yesterday Blake called us right away. We headed in and he made it a great process. When it came time for finance (the worst part) Shevrin made the process go very quickly!
Fantastic service from Asst Manager, Miguel, sales Manager Jeff, sslesman Arvin, they care tons about all customers needs, takes wonderful time to review car details to repair, speaks with nice manners, my new tires look and ride great I drive 6 hours today, call Miguel for all your car needs. Justin from parts is incredible also, replace my key. RSM ford incredible
Great customer service! Miguel took time to explain everything and took care of my transportation while my car was being serviced. Thanks again!
I recently purchased an F-150 from Arvin Hashemi at RSM Ford. I called a few different dealerships to get quotes on online vehicles. Arvin was the easiest and most straight forward sales person to deal with. When I arrived they had the truck pulled around front for me to inspect and test drive. Arvin was very polite, not overly pushy and very helpful with my questions.
Great customer service. Robbie made my car buying experience great! Love my new Edge. Thank you
I want to give a belated shout out to Arvin on the Santa Margarita Ford team. We purchased a Ford Raptor about a month ago from the dealership. He made the process as easy as can be and his friendly - genuine - can do - attitude was a breath of fresh air during the transaction. His brother in the finance department finished our experience with a very high level of professionalism as well. If the quality and approach of a sales team is a key litmus test for a dealership - Santa Margarita is worth a try.
Miguel has always been an impressive service representative. I feel like family when he takes care of my automotive needs. Great customer service.
Miguel is a great service advisor. My vehicle hadn't been serviced in awhile and they did a great job checking everything out for me, recommending what needed to be done right away and what could be put off awhile.
Nick was great. Good experience, pleasant to deal with.
Go see Tony if you’re looking for a Transit to convert for Vanlife. Best service and knowledge!.
I ordered the new 2021 Bronco and my sales guy Matt was amazing to work with. Even with all the issues with the new bronco the deal went smooth and even when I needed maintenance soon after they worked hard to get it back to me and kept me updated. Working with them was the best car dealership experience I’ve had.
I bought my truck here 6 years ago, I prefer their service team for all the maintenance. Miguel Aparicio is a great service advisor.
In the market for new or used vehicle go see Robbie Moore at Santa Margarita Ford. Just picked up our 2021 Bronco after a very long wait, but Robbie kept us up-to-date all along the way.
This was my first visit to Santa Margarita Ford for service. It's location is more convenient than the location that I had purchased my Ford from. Everyone was friendly. Jonathan, was my advisor, was patient while I made decisions and kept me in the loop during the entire process.
I was pleasantly surprised at how much everyone worked together to help us with our car purchase. From Sales to Financing. They made sure we understood all our options. Great group of people. That’s probably why my entire family buy their cars from Santa Margarita Ford.
My service advisor Miguel, is very friendly and professional. He makes sure our cars are serviced on time. Recommend SM Ford.
Freddy Campos was friendly, efficient and accommodating. Highly recommend!
Arvin was my salesperson and he did an outstanding job. Kept in touch with emails, texting, phone and was available anytime I had a question. He is personable, so very helpful and made the process minimally invasive. I would recommend him to anyone wanting to buy a car, new or used. He was really great.
Fredy Campos in service was the best. Always kept me up to date on the progress and cost of the repairs. I highly recommend talking to Fredy about your vehicle repair needs.
This was by far the BEST experience I have ever had buying a car. Eric White was simply amazing! Very friendly, knowledgeable and accommodating. We did not feel pressured at all to buy something we didn't want. Shervin in the finance section was awesome as well. If you are looking for a dealership that actually cares about their customers and provides an amazing experience I HIGHLY RECCOMEND this place. Ask for Eric White and you won't be disappointed!
Have only bought one vehicle in that past from SMF and so far it has been a great experience! My service agent is Sal and he has been the best service guy I have ever worked with! I will be buying a new vehicle in 2022 and will most definitely buy from Santa Margarita Ford!
Recently picked up my 2021 Bronco First Edition from Santa Margarita Ford and I have to say that I am now relieved. I'm active in online communities and have been reading the scary stories of dealerships playing games with reservation holders, charging bizarre fees, and taking advantage of customers. This was not the case at Santa Margarita Ford. Meehow and team played the "what you see is what you get" strategy... which is awesome. No games, no pressure tactics, it was a great experience. I certainly recommend Santa Margarita Ford.
We have bought several vehicles from Robbie over the years, he’s top notch! Service and attention to detail is second to none.
Great experience again. My family has purchased 10 vehicles from Santa Margarita Ford over the years and each experience has been wonderful. Just purchased a new explorer sport and the process went smoothly until their computers crashed on them. We had to come back the next day to finish the financing. Once we started the paperwork things went smoothly and quickly. A big shout out to sales associate Matt who assisted us with the process and even came in on his day off to help us finish the paperwork. Never have had a problem with this dealership when buying cars or ...
Great Service - Great Service Advisors - Professional, knowledgeable and personable. Pricing is same as other Ford dealerships - so this one wins on performance and personnel.
Purchasing our new vehicle with them was fast, easy and they were so friendly. They were there to help every step the way. Nick was and AWESOME salesman. Thank you! I love my new truck!!!!
This was my first ford in 30 years. I had a outstanding experience from order placement to delivery. I'm very pleased RM Ford my expectation were more than met.
The sales manager was very nice and NOT pushy
Just got my new For Bronco after 18 months of waiting. Robbie helped me along the entire process: from the initial order to having to make changes due to supply issues. The best part was that everything was in order when I came to pick it up. 15 minutes and I was good to go.
The two gentlemen I worked with were amazing. Mathew and Brandon took great care of me. I highly recommend Santa Margarita Ford
Been going here for regular service since I bought by car almost 6 years ago. It's always been top-notch! Recently, I had to take my car in for a repair due to some pesky rodent chewing through some wiring - the fix was fast, and reasonably priced. Couldn't be happier!! (though my feelings regarding the hungry rodent are not quite so positive) 🙂
Duane and the team do a great job and always go above and beyond. Excellent service, even better people. Highly recommend.
By far the absolute best car buying experience ever! Nick Troy is the best salesman I have ever had the opportunity to work with. So good in fact, that we will be back in March to buy another car! Thank you Nick!! I always said that I disliked Ford but you have converted me!!
Love RSM Ford. Have bought 4 cars from them- love their customer service… especially Duane! They are honest and accurate…I had my Expedition for 280,750 miles until it died… I know it was because RSM Ford did all of he correct service!
Ive dealt with this dealership a number of times now, for service and purchased two vehicles. Before meeting Santa Margarita Ford I hated Stealerships, I avoided them and even paid more at times from 3rd party services so i didnt have to go in and play games all day. These guys made my last two cars easy and reasonable to buy. The service team was actually honest the times i dealt with them as well.
In this very difficult market for both buyers and dealerships Santa Margarita Ford showed they are above the cut in every way. It was a lengthy drive for me so initiating the deal remotely was required. I received a level of service far above any local dealership I could visit or call and visit. Michal was my rep and was outstanding with his patience and help. Seriously the best service I could ask for from the entire team there.
I fired my last Ford Dealership because they had horrible customer service. RSM Ford was recommended to me and what a pleasure. From first phone call to the time I picked up my car. Vastly superior service.
My new Mustang Mach-E arrived this weekend and the transaction was very smooth. I was surprised at getting a trade-in value above what I was expecting! Mathew our salesman was very friendly and helpful!
Excellent service
Once again, great service! Thanks for the accurate estimate and the on-time follow through!
5 Star Service at a 5 Star Dealership! We purchased our third vehicle from Rancho Santa Margarita Ford and could not be happier. They made the process easy and our salesman, Robbie was great to work with as always. Would not think of going anywhere else for our next Ford.
Great job getting me my truck .... F 250 Superduty ... Following threw with the deal from beginning to end with care and that professional touch !!
Arvin. our sales representative is very polite and very courteous gentleman. He has made our car d very pleasant and at ease the time our family were there. Thank you for his honest service, I truly appreciated for his time. We definitely will be back for another pick up our Mavericks when is ready for delivery.
Had a terrific experience yesterday buying a new 2021 Ford Explorer at Santa Margarita Ford. The entire staff was friendly & accommodating. Meehow was my sales consultant. He was extremely courteous & professional creating a very pleasant experience. I can't say enough good things about this dealership.
We recently purchased our second car from Santa Margarita Ford. Both of our experiences have been very pleasant. Our salesperson that handled our purchase was Mathew Dobyn. I can’t say enough good things about Mathew. He has gone above and beyond to make our deal go smoothly and went out of his way to take good care of our needs, even after the deal was complete. I will definitely buy from this dealership in the future even though it is quite a drive since we live in Palm Springs….. we’ll worth the time to drive!
Outstanding service. Extremely professional and friendly.
I drive past other Ford dealers to get my Fords serviced at Rancho Santa Margita Ford.
Had a great experience at Santa Margarita Ford! Robbie was a very knowledgeable salesman that treated us great without the high pressure sales. This is the 3rd car we have purchased from SM Ford and will definitely be back for a 4th when the time comes.
Had a very pleasant experience purchasing a car from Arvin at Santa Margarita Ford. Would highly recommend shopping for your next vehicle here.
Great experience purchasing a new car. Salesman, Nick was very professional and nice to deal with and the process went smoothly. Thank you, Nick and Lilly.
Great dealership. Took excellent care of my wife and daughter for their cars. Highly recommended dealership
As always. Amazing Customer Service by the Service Department. Miguel is always above and Beyond.
Hands down the BEST dealership I’ve ever been to. The staff made buying a new car stress-free and super fast! Everyone was very knowledgeable and customer service was outstanding! Shout out to Robbie (the manager) who helped us every step of the way. If you’re looking to purchase a car- Robbie is your man!
I’ve tried a couple Ford dealerships in the area and this is the best by far. Highly recommend
The rsm service dept took care of my 2013 water pump issue in good time and as quoted. It was tough job due to the design, and overall I feel the price was fair and the service good
Always the best customer service, no cold sales pressure. They are only there to help and always easy going friendly and professional. I own a lemon "certified" but I love the car and they keep taking care of it. Even wash it before I pick it up. They are the only reason I'm keeping the car. I will trade it in there when I'm ready. Used, new they just take care of you.
I've been bringing my trucks to SMF for service for 17 years. I bought my last truck there 12.5 years ago and was given a great deal on a custom ordered truck. I just took delivery on my new truck that I ordered before the chip shortage. They agreed to a very favorable deal for me when I ordered it and honored that deal when it finally came in even in light of the very different situation surrounding new car availability. Duane in service and Robbie in sales are top notch.
Fast and efficient service is the only way to describe Duane Litz and staff at Santa Margarita Ford. Thanks for staying on top of my service needs,
Got a great deal on a car. Enjoyed the experience and the salesmen was very helpful.
Great experience in acquiring a new 2021 Ford Ranger. Pretty much the whole process was done online and once I made a decision I test drove the vehicle and signed all the paperwork and drove off in a new Ford Ranger in 30 minutes.
My son got his first vehicle, a 2021 Ford Ranger at Santa Margarita Ford thanks to Your outstanding salesperson Cameron Jones!!! He was fantastic! Great customer service!!! We will be seeing him again when it’s time for a new Ford!
Majority of purchase was done online. Less than 2 hours in the dealership to pick-up. Original purchase price quoted, payment amount, and trade-in offer didn't change 1 penny! Friendly staff, clean and modern dealership. I drove almost 60 miles from Los Angeles to Rancho Santa Margarita Ford to purchase my vehicle. Due to the industry-wide shortage of vehicles, dealerships are marking-up MSRPs and charging for dealer installed add-ons. RSMF only had a minimal mark-up and no add-ons! For an example, I wrote Huntington Beach Ford regarding basically the same truck and was quoted a $10,000 markup and had some add-ons to put it $12,000 ...
Using Uber as a shuttle replacement was less thannusefull. Otherwise the experience in the RSM Ford Service Department was excellent
This dealerships service department is exceptional. They deliver quality work, they keep you well informed.
This was the best car buying experience I’ve ever had! Shervin was a pleasure to work with! A day prior we had attempted to purchase a vehicle at another dealership, the process was horrible and definitely felt like we were getting swindled. Luckily we walked away and 12 hours later found the exact same vehicle at Santa Margarita Ford. Shervin responded within minutes of my inquiry and did everything he could to ensure we were getting what we wanted. He made the process easy, even while dealing with my husband who can be a little overwhelming at times. The process ...
Had a great experience here. Working with Shervin made everything so easy. Got exactly what I wanted for a reasonable price and had one of the easiest and best car buying experiences I have ever had. Would recommend, 10/10
