Reviews
Second vehicle I have purchased from Tony Merten. He is absolutely the best. Got the job done with no BS or problems.
Great dealership. Took excellent care of my wife and daughter for their cars. Highly recommended dealership
As always. Amazing Customer Service by the Service Department. Miguel is always above and Beyond.
Hands down the BEST dealership I’ve ever been to. The staff made buying a new car stress-free and super fast! Everyone was very knowledgeable and customer service was outstanding! Shout out to Robbie (the manager) who helped us every step of the way. If you’re looking to purchase a car- Robbie is your man!
I’ve tried a couple Ford dealerships in the area and this is the best by far. Highly recommend
The rsm service dept took care of my 2013 water pump issue in good time and as quoted. It was tough job due to the design, and overall I feel the price was fair and the service good
Always the best customer service, no cold sales pressure. They are only there to help and always easy going friendly and professional. I own a lemon "certified" but I love the car and they keep taking care of it. Even wash it before I pick it up. They are the only reason I'm keeping the car. I will trade it in there when I'm ready. Used, new they just take care of you.
Fast and efficient service is the only way to describe Duane Litz and staff at Santa Margarita Ford. Thanks for staying on top of my service needs,
I've been bringing my trucks to SMF for service for 17 years. I bought my last truck there 12.5 years ago and was given a great deal on a custom ordered truck. I just took delivery on my new truck that I ordered before the chip shortage. They agreed to a very favorable deal for me when I ordered it and honored that deal when it finally came in even in light of the very different situation surrounding new car availability. Duane in service and Robbie in sales are top notch.
Got a great deal on a car. Enjoyed the experience and the salesmen was very helpful.
Great experience in acquiring a new 2021 Ford Ranger. Pretty much the whole process was done online and once I made a decision I test drove the vehicle and signed all the paperwork and drove off in a new Ford Ranger in 30 minutes.
My son got his first vehicle, a 2021 Ford Ranger at Santa Margarita Ford thanks to Your outstanding salesperson Cameron Jones!!! He was fantastic! Great customer service!!! We will be seeing him again when it’s time for a new Ford!
Majority of purchase was done online. Less than 2 hours in the dealership to pick-up. Original purchase price quoted, payment amount, and trade-in offer didn't change 1 penny! Friendly staff, clean and modern dealership. I drove almost 60 miles from Los Angeles to Rancho Santa Margarita Ford to purchase my vehicle. Due to the industry-wide shortage of vehicles, dealerships are marking-up MSRPs and charging for dealer installed add-ons. RSMF only had a minimal mark-up and no add-ons! For an example, I wrote Huntington Beach Ford regarding basically the same truck and was quoted a $10,000 markup and had some add-ons to put it $12,000 ...
Using Uber as a shuttle replacement was less thannusefull. Otherwise the experience in the RSM Ford Service Department was excellent
This dealerships service department is exceptional. They deliver quality work, they keep you well informed.
This was the best car buying experience I’ve ever had! Shervin was a pleasure to work with! A day prior we had attempted to purchase a vehicle at another dealership, the process was horrible and definitely felt like we were getting swindled. Luckily we walked away and 12 hours later found the exact same vehicle at Santa Margarita Ford. Shervin responded within minutes of my inquiry and did everything he could to ensure we were getting what we wanted. He made the process easy, even while dealing with my husband who can be a little overwhelming at times. The process ...
Had a great experience here. Working with Shervin made everything so easy. Got exactly what I wanted for a reasonable price and had one of the easiest and best car buying experiences I have ever had. Would recommend, 10/10
Brought my 2016 Explorer in for servicing for a second time to RSM Ford. My vehicle was overheating on a recent trip to Arizona and it was discovered a grill shutter and motor were bad, causing a restriction to the airflow. My Service Tech Sal Preciado called and advised the part was not covered under my premium Ford Extended Warrantee Plan. Not satisfied with Ford's response, I contacted the Prior Approval Dept of Ford and pleaded my case. Ford advised the part may be considered "Potentially Covered" but needed the Service Tech to make contact and provide added ...
Duane and Jonathan are an absolute awesome team!
Santa Margarita Ford has been my choice for service on my Explorer since moving to Mission Viejo 4 years ago. They have always immediately respond to all my needs and are quick to get repairs/services done in a timely fashion. Their service department is always happy to assist you in a professional manner.
They were very efficient with dealing with my service request. The person that initially assisted me was not my service rep but another rep. It seemed to me that they try and help out one another to deliver the highest quality of service. My service request was handled quickly and I was able to enjoy my day. Thank you
Great customer service, Blake Williamson was awesome! Dave Franco, Finance Manager got me in and out. I will purchase from Santa Margarita Ford. Well done Team SM Ford!!! Thank you!
I always get awesome service from Miguel. He keeps me informed throughout the entire process. From drop off to pick hp. Thank you Miguel.
What a great experience we had yesterday at Santa Margarita Ford! All the people we worked with were professionals who know the products and made the decision to lease (as opposed to "buying") easy and fun. We came after we struck out at Carmax (too many people, too few cars) we left Carmax drained and frustrated, got back in our car, and started looking online for the car we really wanted (we were thinking a recent model Ford Edge) anyway, we found a listing on the SMF website that interested us - we went there, and we're ...
They do a very good job maintaining my 3 Ford cars. Have had a 12 year relationship with them and happy for the most part. A couple of sticky issues over the years but they ended up taking care of them. Overall happy!
On my visit your service advisor Miguel was helpful, knowledgeable and personable. Very happy with the service department at Santa Margarita Ford. Keep up the good job!
Excelente servicio Gracias a Miguel Aparicio por ser tan amable y aclarar mis dudas en cuanto a las necesidades de mi auto.
Miguel was extremely helpful! Problems solved!!
Miguel was awesome! He solved the problem, made sure I was kept informed of any progress, and helped me navigate my extended warranty. This dealership has never disappointed me. Everyone has always been honest and helpful. Thanks again Miguel!
We had such an amazing experience at RSM Ford. Robbie and Jeremy were great and friendly. Would highly recommend.
I purchased a pre-owned Ford Escape and had a wonderful experience. I would recommend this dealership in a heart beat. They gave me a great price on my trade in.
I have always had a positive experience at Santa Margarita Ford, from purchase of my car to the service department.
It couldn’t have done better. Thank you to Jeremy Cohen !
friendly staff that is dedicated to the customer experience. every time I take my Expedition in for service I am never disappointment. Thanks Duane and Miguel. You guys rock!
Unbelievable service and complete satisfaction! Do not shop ANYWHERE else for your next Ford. Inventory is strong even when other dealers are struggling, and the attention you will receive is second to none. Thank you Santa Margarita Ford for making my childhood dream come true with the purchase of my Mach 1!
Friendly Environment, Eric was very service oriented. The sales mgr. got to the point of the deal fast. Accommodating when he could be. All in all a good experience! I would recommend friends and family to the dealership
Been a loyal customer for more than ten years. Not the cheapest but definitely the best customer service.
Best Dealership I have purchased a vehicle from. Strait shooters, no games, no gimmicks, no added dealer markup or added accessories to raise the price. Number 1 Ford Dealership in So California!
It was as good a car buying experience as one can have. Robbie and his sales team were not pushy and presented the facts fast and efficiently. I would definitely recommend Santa Margarita Ford to my family and friends. I will be reaching out to Robbie for my next Ford purchase. Thanks Robbie!
They called and set up my service appointment. Once there, the made it super easy and very professional. This is how customers should be appreciated and dealt with. They are my dealership from now on.
Great customer service and excellent maintenance department.
We have been going to Santa Margarita Ford for years! That is because we have always received exceptional service from all of their employees. However, I must give a special shout out to customer rep, Miguel, who has gone above and beyond for me on many occasions. He always keeps me updated on the status of my car, recalls and my extended warranty. Best yet, he always does it with a smile! Thank you Miguel as well as the rest of the team at SMF!
Purchased a vehicle with excellent customer service from Blake & RC. Blake made the purchase as stress free as possible & answered questions in a timely fashion. RC made the financial part of the purchase as pleasant as possible. Thank you everyone at Santa Margarita Ford. 7/17/21 Update: This past week I received exceptional and above & beyond customer service from Miguel, Asst Service Mgr & Brandyl. Thank you so very much.
Robbie Moore and Dave Franco were great! Couldn't be happier with my dealership experience.Both Robbie and Dave went out of their way to make sure we were happy.
Had a terrific experience. Freddy was my service advisor, and he would always keep me in the loop by contacting me on the phone. Went previously to a Ford dealership in Tustin, these guys are way more professional and courteous. No issues, my new go to Ford dealer.
Very professional, clear on the details. Shervin was super to work with, his demeanor & approach to our convos and decisions was very well done.
I have been coming to RSM Ford for service for quite awhile. Duane Litz is fabulous and takes care of me. I appreciate his professionalism.
Excellent sales and service!
Great and courteous service. Awesome communication system. They keep you updated every step of the way. Yes, they are a bit more expensive than other shops but, quality does have a price and when you have an oldie but goody like mine, you want only the experts to take care of her!
Dropped off my car this morning at 7:40 they just drove it to my house to drop it off it’s 3 o’clock they did a full synthetic oil change and 100,000 mile tuneup including Throttlebody cleaning fuel injection flush coolant flush upper intake manifold gasket replacement spark plugs coil boots etc. I didn’t even have to get out of my car when I dropped it off someone ran out grab my information asked if I needed a ride home and when I told him I couldn’t pick it up because my wife was working they sent someone to drive ...
This is the best customer service I’ve ever had ... absolutely true professionals, and make you feel like a valued customer. Semper Fi, Carlos Aguilera USMC SgtMaj
Our service manager, Miguel Aparicio is always incredible. He is very personable, up-beat, knowledgable, professional, and keeps us well in the loop through every step of the process. We have a service warranty on our Ford Flex and Miguel helps us to make sure we get every bit of value out of it that we need.
Everything at RSM Ford has been good.
Friendly, Fair, Fast Santa Margarita Ford was the best car buying experience my wife and I have ever had. Thank you
VERY PROFESSIONAL AND KNOWING!!
As always, my service was great. They really take care of you here!
The staff took great care of my wife and I. So much so I went to the fleet department after i signed for my new car and started the process to buy 3 vehicles for my work. Big THANK YOU to Skye and Robbie!
I have dealt with tons of car dealerships for a little over 20 years. This is the first one I have loved. From service to sales, it has been a pleasure dealing with and they’ve earned customers for life from myself and my family.
I had my first service on my Ford Escape 2020. My service rep is Duane Litz. He got my car in right away and it was done under the estimated time. When I picked my car up it was washed and cleaned and looks brand new. Also I was having some issues on how to work some of the features on the car. So one of the reps name George sat in the car with me explained everything. The next day I had an issue with the hood on my car with some marks that were not their fault but mine. ...
I had a very positive experience. They follow up, as good sales people do, but they don't keep pressing you so I didn't feel pressure. They led with good terms, rather than a "quote high, watch them buy" mentality, and I felt good about the terms I agreed to. They gave me space to look at and consider different options, rather than direct me in any way. Everyone was courteous and responsive. Getting in and out with my new car was stress-free and didn't take a ton of time. I would definitely recommend this dealership ...
Go see Tony & Dan!!
Me and my husband had an amazing car buying experience here! Blake helped us find the perfect car. We definitely recommend working with him! He made the whole process so seamless and stress free. RC in finance also did a great job processing the paperwork and was really patient throughout the transaction!
Sal Preciado was very easy to work with and did all he could to make sure my vehicle was serviced properly, for the least amount, and done on time!!
I ended up talking with Dan Hernandez about the best deals on the used lot. Then before I made it across the sales floor, there was a seemless handoff to Brandon. I felt like the most important guy in the store and Brandon basically sold me a car without "selling me" on a car. I NEVER buy a car on the first visit to a dealership, but somehow I did this time, with zero buyers remorse. That sale would have normally not happened on that night. Big ups to Dan and ESPECIALLY Brandon.
Everyone needs to know that Sal is the best service person that I have experienced for many years. He is very direct to the point and does not give you run around about anything! He is absolutely one of the best employees that RSM Ford have and he deserves a raise or a promotion! Thank you again Sal for everything that you do. You add value to that dealership!
Knowledgeable and charming the two best ways to describe Duane!
Dan Hernandez is the absolute most informed sales person I've met. Devoted plenty of time to explain my new truck. This is now the 4th vehicle purchase at Santa Margarita Ford and have worked with Dan on each time.
Santa Margarita Ford was great. Made an appointment for service online. Dropped off my F-150 just to get checked out before a lot of planned driving. Everything was great!
fast and friendly service, glad Santa Margarita Ford is taking care of my Fords! Thanks again Fredy
Shervin was very helpful with the process. I live in the South bay San diego. Found the Car I wanted online did everything over the phone drove up signed all those papers🥺. Jumped on the 5 south enjoyed the ride home in my new car!
I absolutely love Santa Margarita Ford and would recommend to anyone. A little over a year ago I came to this dealership to look for a car that would provide a bit more space, since my kids are involved in sports we really needed more leg room, and truck space. Before I came here, I always had very painful experiences with dealerships. I’d get haggled, feel pressured, pushed to make a deal and made to feel as though that was the only deal I’d be able to get, etc. BUT when I came to SM Ford, the experience ...
Could have ensured to remove the pen from my Edge's engine compartment... 😁
