Miguel and the entire Santa Margarita Ford team is very professional and has taken great care of our cars over the years. Great team, highly recommend for service.
Great customer service as always !
I love this dealership. Fixed the problem in a timely manner and fair price. Miguel was amazing to work with.
I brought my car in for brakes, a clicking sound and a burnt out tail light. On my way home, I noticed my tail light was still out but I was a block from my house. I called them about it and they sent someone out to pick up my car, drive it back to the dealership and fix the light and bring my car back. Now that is service! You've just made a lifelong customer.
BEST EXPERIENCE EVER!! Sal in the Service Dept provided over & beyond expected service. Friendly, positive, professional service with a smile. Clean atmosphere. Great energy & vibes. Thank you Sal & Team for getting the vehicle data computer updated and smogged. I appreciate ALL your help & time.
Great service and Jacob Wu was very helpful as the service agent.
Miguel and Sal are both amazing service advisors. I always feel like the Santa Margarita team do everything they can to solve problems and take ownership even if it’s outside their scope of work. Amazing dealership to have your vehicle serviced!
Battery was dead in my 2015 fusion. Got jumped by AAA who did not have a battery for it. Drive it to dealership on Sunday and dropped it off in their after hours service. Service advisor called be by 7:30 Monday morning to tell me they would have it done by noon.
Excellent service and fast
I have been using this dealership for service for 10+ years. They are great to deal with. My account manager, Jonathon is awesome. He seems to always go over and above to be sure my visits go smoothly and that I know what needs to be done
Always a good experience with the Service team
Great service, very courteous staff. I stopped taking my truck to Capo Ford because their staff was rude and couldn’t be bothered with my business. I brought my Fusion in a few months ago and they took care of me the same day with no appointment. This time, I was late getting my truck to them, but they still got it back to me by mid afternoon. I also asked for a price on some parts and they were cheaper than Capo Ford as well. I won’t take my Fords anywhere else.
Helpful staff, no pressure tactics. Able to complete my transaction with minimal stress added. Would recommend trying this dealership to anyone searching for a Ford vehicle.
I’ve been going to this dealership for 20 plus years and have always received the absolute best care for my vehicles…sales and service. Always nice to be recognized and served with top notch service.
Excellent service! I was Ubered Home and back to pick up my car when it was finished! Always taken care of and given the best quality service.
It's strange times with supply chain issues for parts. SM Ford has done their best to keep me informed of what's been fixed, what's on back order and has provided a loaner car in the interim. Good people doing their best in uncertain times. I appreciate them.
Good communication, fast service, no hassle!
Got EXPRESS Service for my 2017 Mustang. Very FAST and efficient! 👍👍👍👍👍 Total PROFESSIONALISM from all RSM FORD employees.
Arvin and Shervin are awesome! They helped me get my new Ford Maverick. I couldn't be any happier.
great service and friendly staff
Service writers were nice and friendly, corrected warranty issues with no charge to me, provided transportation back home.
Clare was very helpful. She kept me informed & listen to me. She also arranged for me to get home & back.
Easy deal and fantastic car. Glad to have a Ford dealer in the neighborhood.
The sales person, I didn't get his name, was courteous, kind, professional and went way beyond servicing my car. I even received a free car wash, which I was not expecting. I will definitely be back for any car service needs.
Great customer service and all very professional. My number one choice for having any work done
Salvador Preciado did a great job and made it super easy for me to understand the car issues!!
SM Ford's staff are very friendly and were able to provide me with a competitive price on my new vehicle. I would definitely consider them for future purchases.
Clare and the whole Team at Santa Margarita Ford is great!! Always respectful, helpful, and fast. We use to take our vehicles to a dealership that was closer but when we had a minor issue about a repair and needed them to recheck something they completely ignored me. That's why I will drive a little longer to get this kind of service!!! It's worth it!!!
I was searching around for some information about a recall on my vehicle and I got a hold of Amy in the service department. She answered all my questions with the utmost professionalism and informed me of information I didn’t know to ask that was important to the recall as well! She went above and beyond and was great, definitely the go to person for all your service related needs!
Great dealership. Clean facility, knowledgeable sales staff and fair prices.
Santa Margarita Ford did an outstanding job on a major (150K mile) service on my F150. I had initially taken it to Tuttle-Click because RSM Ford was booked the day I wanted service and had a very disappointing and inadequate service experience. I ended up going back to RSM Ford for the correct service and they did an outstanding job, finding and fixing the right things and even proving some of Tuttle Click's recommendations were BS. My service manager Miguel was a champion, and I can't say enough how how he made me feel like he was advocating ...
Really caring people. They took care of my car and gives good support.
Friendly team, excellent service, and I got my car back an hour early. I have a Honda pilot and prefer Santa Margarita Ford over Honda hands down.
Got my f150L from Joseph and the Santa Margarita Ford family, well, exceptional service and spectacular communication would be an understatement for them. No ADM on any ordered vehicle (including the F150 Lightning), no bs accessories charges like many other dealers in the area, free coating (yes free coating with absolutely $0 out of pocket ). Top notch and highly recommended 👍
Very attentive and friendly staff. They make it quick and painless. Would definitely recommend the dealership.
Had to have a part replaced because of a recall. Great service from John!
Always receive excellent service
Santa Margarita took care in checking out our Ford Edge throughly and we r very happy with their service!
Nick Troy helped get me out of my old edge and into a new one. Everything went great and simple! Highly recommend you see him on your next car buying experience!
I'm from out of town, but found a great deal on Bronco Sport so I inquired about coming to see it. Response from the sales rep (Christian) was fantastic and overall the experience was great. Would definitely get another car from them!
I want to say I appreciate Freddy for his empathy, initiative, and amazing service. I would recommend this dealer based on the fact of Freddy's level of customer service.
Professional, accommodating, and expeditious - each member of their staff went out of their way above and beyond to make sure the needs of my vehicle and my personal needs were me - EXCELLENT TEAM!
The team there was super responsive and easy to work with. Arvin and Robbie worked with me to meet my needs given my super busy schedule. I'm super excited that we were able to get the deal done so quickly and easily. Highly recommend these guys.
I’ve been bringing my car in to the RSM Ford dealership for a few years now and can honestly say the service is consistently great! From the employees; in particular Miguel has been so courteous, helpful and patient. To the work being done on my car to the customer service. I’m always pleased and have no complaints.
I chose to use Santa Margarita Ford for my service even though the dealership is further away from the dealer in my city due to the very poor customer service provided by the local dealer. Driving a little farther to Santa Margarita Ford was well worth it. The Santa Margarita Ford customer service was excellent. I felt welcome as soon as I walked in the door. There was no waiting or delays and I was taken care in a professional manner. My service advisor, Clare Sabatello was simply outstanding. She was friendly, efficient, and very professional. I will certainly continue ...
Blake went above and beyond to help us! Would recommend RSM FORD over any other Ford dealership
Robbie and Jason both provided a smooth and easy experience after what was a very long wait for a factory order. Nicely done, and highly recommended!
great experiences and strongly recommend. Thanks!
Absolutely THE BEST service Dept I have ever had to deal with. Drove 50+ miles one way to try them for the first service due on my new Explorer. My service advisor Jonathan D was honest, kind and almost spot on to the minute when my car was complete. Will happily come back whenever service is needed on my car. Thank you SM Ford.
Matthew is the best, recommend for anyone but especially people interested in the new Lightning. Thank you everyone at Santa Margarita Ford.
Purchasing a vehicle from Santa Margarita Ford was a pleasant experience. I would highly suggest purchasing a vehicle from this dealership
Miguel answered all my questions and provided terrific service.
Had a great experience buying a used car from SM Ford this week. My salesman Blake was great, and so was the finance guy Steve. I’ve bought many cars from here over the years, always a great experience.
As always, I’m happy with the prompt and excellent car service from Miguel! Would recommend it.
Back in April I started working with Robbie Moore at SM Ford to order a 2022 Mustang GT. Because this has been my dream car since I was a kid I decided to order exactly what I wanted. Robbie made the process easy, and most importantly was upfront about price and the wait time. I ordered in April and took delivery in August. Robbie even pushed a change through prior to my build date! Taking delivery was a breeze. Robbie had the car washed and fueled when I arrived. We confirmed numbers, signed papers, went over some basic in car ops ...
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Great service when I took my truck in recently. They were very attentive and they answered all my questions.
Simple process, decent website, great customer service while at their location. I recommend using them for any service needs as well as purchase needs.
Always great service
Salvador gave us amazing service! Thank you!!
Great experience. I first contacted this dealership about a car and salesman (Mike) was very helpful and upfront about their out the door costs and optional add ons. I was informed about my options to finance or bring my own bank without any pressure. Vehicle I purchased was in excellent condition and very clean, it was washed and fueled 😊 before I drove off. I would recommend this dealership to anyone and I’ll definitely return.
Friendly and fast service!
Always the best customer service! Miguel is the best!
Freddie took care of me, he did a great job!
Very satisfied with Santa Margarita Ford service department. Fredy Campos explained all the services needed. I feel confident my car in great running condition.
Great service! Thanks for being so efficient and professional with getting my Mach-E recall done!
Great customer service
Top notch service as always! Miguel did a fantastic job with my service needs. Communication throughout was spot on.
Mr campos got me out of a real jam. I needed a tire due to two cuts. Unrepairable. I would have been lucky to make it back to Phoenix. He took my car in late in the day when I know he didn’t have to . He is professional, courteous, and definitely an asset to this company. Well done sir. I will be back .
Very friendly and helpful! The best dealership that I have ever dealt with and they made the purchase very smooth! Ask for Robbie.
Went through the process of ordering and receiving a Mustang Mach-E GT through Santa Margarita Ford. Blake assisted us in getting things done. Although it did take months for the vehicle to be assembled and delivered -- something the dealer has no control over -- Blake straightforward with us, helped us and kept us informed of every update. He was also very knowledgeable about our car, was more than happy to answer questions, and when something was not as we had expected (the car was delivered with a minor ding that occurred during transportation) he made sure that it was ...
Blake was an excellent sales agent at Santa Margarita Ford. While I was on the long waiting list for my Bronco, he continued to keep me updated via my preferred contact method for over a year. I always felt taken care of and it was well worth the wait. An excellent, fair dealership to work with. Not pushy at all and very fair pricing. I highly suggest Blake as your sales agent.
Miguel was super helpful and accommodating. No one likes getting your car fixed...he made it tolerable.
Excellent visit and purchase. No pressure sale. Great people especially Arvin. I love my new hybrid truck.
I just bought my second Ford (ordered a new Ford Bronco Sport) at Santa Margarita Ford and as always had a top rate experience at this dealership. Arvin was my sales agent and was extremely communicative during the time it was being built… (not to mention it arrived a week earlier than expected)! The financing process also went very smoothly - including securing a better interest rate and loan than l expected. I would definitely recommend Santa Margarita Ford!
Professional team who are easy to work with. They made our buying experience easy, fast, and straight forward. Nick Troy was our agent and has done a great job in taking good care of us along with Dave in the financial team. I hope we expect the same standard from their service team.
One of the coolest Ford dealerships around. Staff is friendly and it makes you want to come back. Tons of aftermarket stuff too, from wheels and tires to off road accessories. They even have tailgate refrigerators!
Fredy Campos at SM Ford always delivers impeccable service! He keeps me aware of all pertinent info on my Excursion when it’s sick & being serviced! Great & honest customer service all around!
Process was very easy. Blake was fantastic and great to work with. I highly recommend.
As an individual who works in the auto industry, the team at Rancho Santa Margarita Ford goes above and beyond when it comes to delivering Smileage towards their customers. Arvin in sales, kept me informed throughout the whole process regarding the timeframe and arrival of the truck and his enthusiasm and knowledge is simply remarkable. Shervin is the finance manager who helped me with all the paperwork, he was transparent, efficient and friendly. I had a pleasure of meeting the General Sales Manager Jason as well who introduced me to Arvin in the first place and I’m glad he ...
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