Miguel is awesome. Great follow up, very honest and stays on top of things. I wouldn’t get my car serviced anywhere else.
Claire is awesome in service. Makes servicing your car easy. Thank you for all your help
Sal from service dept is awesome he made the whole process that much smoother just by doing a little extra research on something before he made a decision.. thanks guys you’re awesome
I recently needed service on my 2023 Ford Maverick Hybrid. The check engine light came on and persisted even after a couple of repair attempts. I was provided a loaner car until the problem was solved. It took Ford's direct involvement and much effort on the dealership's part including replacement of the primary computer. I was continuously informed of progress and treated as though my business was valued. The problem is solved and I am once again enjoying my Maverick. I highly recommend this dealership and their extraordinary customer service.
Robbie Moore got me in the truck I wanted and we completed the paperwork, without any hassle. I came back the next day to pick it up and Robbie spent time with me to go through all the features and I was on the road. Looking forward to working with Robbie on additional company trucks in the future at Santa Margarita Ford.
Eric is the best.
My first visit for my Escapes 1 year maintenance and check a noise from my brake pedal. All was done in a timely manner, and no problem with the pedals, was told the pedal sound is normal in cars today (don't remember the specific terms used). When I picked up my car, I learned how to connect my phone and the car (it's not intuitive to baby boomers), a great side benefit. I was happy with the service provided and the friendly staff.
Albeit a little pricey for the service, I felt well taken care of with the complimentary Uber service and car wash. The staff was great at this location and I am glad to have found this dealership and service.
Friendly and quick service.
Santa Margarita Ford was a great experience for us. Attentive and professional and made the process smooth. Blake in sales and Dave in finance made the process easy and got us a good deal on a great car
Went to multiple Ford stores in the area and bought a Mach-E from SM Ford. Great overall sales and finance experience.
Reliable place to shop. Eric white, the agent who helped me did his job in the best way and beyond. Thank you Eric, you are one of the bests.
Great place to get your ford serviced - very helpful and professional staff to assist you.
Clare is my service advisor and it’s always a pleasure working with her as she is exceptional and is so helpful and sweet she is always on point and there for you. Also so far my car all these years always comes back great after my service they techs are great too!
This place is well run...from making Our Service Appt on phone with Brooke...to dropping off vehicle the very next morning with Jacob...All staff in Service department very friendly
Clare is a breath of fresh air! Her communication and follow up shows just how much she cares about the customer’s experience. As a employer myself I would have to say that was a great hire on your part.
Clare was absolutely amazing they took care of my oil change and all the other minor issues I was having with such ease. From beginning to end the process was amazing and they communicated throughout the whole process! Would definitely recommend!!
Friendly, punctual and easy to deal with.
Whenever you saw a recommendation about this woman don't doubt she's the best trader I ever work with Her trading is second to none, Mrs. Sandra Billy has a successful mindset alongside superior technical knowledge. Amazing work culture, everyone is willing to invest with her because she makes a good profit of over $12,050 with just a minimum of $1000 in 7 days, Contact her on Email: [email protected] WhatsApp: +1 (512) 893-1587 I wish I had contacted you earlier enough, it would have been much better.
I had a great purchase experience from sales consultant Blake W. The whole process was smooth (used car purchase). He had the car prepared for my appointment. Waited patiently for me to go through my inspection checklist and test drive. The sales contracting and paperwork processes were efficient. Thanks Blake!
Rene was very nice, knowledgeable and helpful!
Easy purchase of a Bronco Sport. No hassle negotiation. I was happy with the price and process.
Max and Blake went above and beyond under unique circumstances, including driving me over to my insurance broker's office to complete a change, ensuring I could drive my new Bronco off the lot before closing. I've been a customer for many years and the service is always top of the line. Thank you Santa Margarita Ford!
Services were completed promptly, with good communication. Not sure if SMF has ceased to do car washes after services, but truck was not washed when picked up.
Robbie went above and beyond to take care of us. We walked out with a beautiful car. He is awesome. Thank you Robbie!
Very happy with my most recent experience. I live in south San Clemente but find it worth the drive to come to Santa Margarita Ford. Worked with Clare this time and she went above and beyond. There were a few times when I disagreed with what she was saying and instead of getting upset, she found other solutions. Cannot recommend SM Ford and Clare enough. Thanks for the great experience.
Love this dealership. So easy to deal with particularly Tony Merten in fleet
Joey took care of us and made the buying process easy and painless. We came to terms on our vehicle quickly, and I didn’t feel pressured at all which I really appreciated. I would definitely buy another vehicle from Santa Margarita Ford.
I have been doing business with Santa Margarita Ford for several years now and they are always a class act from start to finish!!!! I would recommend them to any of my friends and family!!! I have always been treated with the utmost respect and courtesy and they have always bent over backwards to make me feel happy and valued as a customer!!!!
Robbie help my husband and I buy the perfect SUV. The whole process was very straightforward and only took a couple of hours. We’re very pleased with our purchase, and would highly recommend Rancho Santa Margarita Ford to anyone looking for a car or truck.
Hands down the best Ford dealer I have ever been to. No hassle, not pushy, and just a clean and easy deal to get done.
After trying to find the right deal on a Mach E for the past month I finally got in touch with Eric at RSM Ford. I’m in the car business as well and I really appreciated how straight forward he made the process. Stoked on my new Mach E and will definitely refer business to Eric!
Everyone was very helpful and friendly. Even washed my car. Thank You
Excellent service!! Made our buying experience very easy. We were in and out in a matter of minutes once we decided what we were going to buy. Thank You!!
Easy to deal witb
Robbie is the best!!!! He is always willing to work with me and somehow always manages to get me exactly what i want. 10/10
I got the exact car I wanted. Everyone was very kind and process went very smoothly.
Rene was a pleasure to deal with. Thorough and responsive. Really appreciated the overall experience.
Thank you to the amazing team of phenomenal Ford motor company employees that helped facilitate the buying of my Ford edge!! The service is second to none. They were amazing to deal with. It did not seem like a car buying experience. It seemed like being introduced to a new family!
Miguel was really helpful, I got my car on time promised. Mist of the staff are cordial.
It was quick in and out
Went in for lift gate…lift rams seemed to be failing on my sons car.. Sal helped me while Jacob was with another customer. While Sal checked me in he found that the setting for the lift gate was messed up and fixed it on the spot. Saved $900 and won my business for fair business practices! Well done Sal and RSM Ford 👊🏻
I want to Thank Mr. Robbie Moore for being an outstanding individual, always making it an incredible experience buying / leasing a vehicle. I can tell you he made it the easiest experience I've ever had at a dealership and the whole process went super smooth. I gotta say Robbie more really "gets it" at Santa Margarita Ford! 🙂 thank you again!
Excellent customer service. Christian and Rene were extremely professional, helpful, and kind. We will definitely come here first next time we are vehicle shopping!
Brandon L. made the car buying experience easy and painless. From ordering the car to the final signature it was simple. I would buy another car from him anytime!! Thanks Brandon for all your hard work during the whole process.
Blake and Joseph made the purchase easy. No gimmicks and no price changes. The price I was quoted was the price I paid. Everyone at the dealership was friendly and it was a clean atmosphere. Highly recommended.
Robbie Moore made my experience out of this world. He made the two year wait on my Bronco as painless as possible and delivered A+ service when it arrived. Couldn’t be happier- go see RSM Ford to be well taken care of!
Several phone calls before driving to the dealership to look at the truck with Rene. Everything was as promised, I’m a very happy customer.
Very friendly and fast service
Brought my Expedition in for service when my regular dealer told me they couldn't schedule me an appointment for 2 weeks. Called RSM Ford and they got me in the next day. Miguel in service was professional and kept me updated throughout the troubleshooting process. Ended up having to have a part back-ordered. When it came in, they called me to schedule the installation. Dropped the car off first thing, and they provided an Uber lift home. Miguel called and texted me when the repairs were done and pickup was easy. Will definitely make RSM Ford my regular service dealer.
had a great experience with my salesman Eric White. he listened to what I wanted and discussed all the options to fit my needs.
For the two of us, who know nothing about EVs, Blake was really great at explaining everything about the Mach E. He made the whole process very quick and easy. We'd recommend Blake to anyone looking to purchase an EV.
We were very impressed with the friendly service and professionalism we received at Santa Margarita Ford. We felt welcomed and valued as customers throughout our entire purchase process.
Slower customer service when you walk in, someone should greet you, however parts department was awesome, and in the end service was good!
I’ve gone to several Ford Dealers for service and Santa Margarita is hands down the best service and follow-up. Clare did a great job keeping me informed with updates and advice.
super great experience
Excellent service, very customer oriented from the first visit to the sale and the financials
Very organized, efficient and professional
Our recently purchased 2017 Expedition had a factory recall and we took it to Santa Margarita Ford for repair. After taking our information we went to some local shops and were surprised to get a call from our service advisor that our car would be ready in 30-40 minutes. We had expected a much longer wait and were pleased to return to SM Ford to retrieve our freshly washed Expedition. Everyone we met their was very polite and considerate to us and we shall certainly return whenever our car requires service.
Robbie was fantastic start to finish - a real gem!
Excellent customer service and was able to diagnose and repair my car promptly. Clare was great to work with and kept me updated about everything while they had my car.
Rene in sales was very accommodating Made the transaction quick and easy
Always excellent service . Claire is always a pleasure to work with. Thank you H Gary Z
Very nice and friendly
Best Ford dealership in OC!
Christian is an excellent salesmen. He was able to answer almost all our questions, and what he couldn’t answer he went to his source to get the answer. Very personable and easy to talk with. Treated me and most importantly my wife with absolute respect. His manager and finance team were quick to get us through the purchasing process and get us into our new truck. Very pleased
Eric White and Mike B. helped me get my 2023 Bronco Sport. They made everything quick and easy. They gave me all the Information I needed to know about the car, explained all the ins and outs, and were very sweet and easy to work with. I highly recommend working with them and the RSM Ford dealership.
Great Dealership, very easy to work with, had a good truck buying experience.
Vincent was very helpful from the get go. He understood our needs and what our mindset was. He showed us our different options and understood our maximum potential. From the showing of our vehicle to hammering out our deal, RSM Ford blew away other major competitors. Thank you for our new family vehicle!
I had a great experience buying a 2023 Mach E from Santa Margarita Ford. I'm not experienced in car buying since it's only my second car, but the whole process was way easier than all my previous interactions with car dealers. It was easy to say no to things I didn't want to buy, so I didn't feel like I needed to fight with everyone in the dealership just not to overpay. My salesperson Rene did a great job helping me and my wife with all stages of buying the car. Originally we were considering a different ...
Had another great experience at RSM Ford Dealership. While they don’t offer loaner vehicles at this location, I found driveway pick up and drop off service to be even more convenient for my schedule. Recall modifications, oil change and car wash were completed on the same day.
No nonsense dealership. Family owned business that actually lives-up to their motto. They get it!!
This is my third visit to service my 2020 F150 truck. Every time the service is impeccable!! My advisor this time was Sal. He was just as terrific. Efficient and everything he promised delivered!!! Absolutely the best
Great customer service
Great Fleet dept. Been working with them for years and Tony is our go to.
They have great service and sales staff. That's why I have been buying and servicing my vehicles there for over 20 years.
The service rep was amazing in keeping me updated on the insurance and repair process
Great staff. Great customer service. Very personal and transparent. Definitely a great experience buying a car which is rare to say
Everyone was very welcome and I had no pressure on buying the vehicle in all grate buying experience
I enjoyed my visit at Ford in Santa Margarita. Clair was very polite, helpful, and proficient. The nice gentleman also started a conversation with me. It was a great experience.
I have been a customer since 2004. Always get great service and have always been very pleased with how my requests were handled.
Great experience, start to finish! Smooth transaction.
Clare was our service rep and she did a fantastic job taking care of our needs.
My experience with Santa Margarita Ford by far surpassed any experience I have ever had. Rene & Chervin were the most down to earth and friendliest! The buying process was smooth.
Miguel and entire Service Team always go above and beyond to provide professional and personal attention to detail enabling a positive experience!